General Terms and Conditions
Hop Research Institute, Co. Ltd.
438 46 Zatec
Bank: Komercni banka, a.s.
Account number: 2815481/0100 CZK
1. Preservation of property rights
a) Ordered goods becomes buyers property at the time of payment.
b) Sold goods remain the property of the seller until the confirmation all payments which is related to the sale of the business negotiation.
c) If the buyer breaches the contract/terms and conditions, has the vendor right to take the goods back and enforce any resulting damage especially expenses related to transport and handling of goods.
2. Scope of delivery
In the e-shop is possible to buy in one order goods in the minimum amount of 100 g and in the maximum amount 40 kg. For quantities greater than 40 kg contact please Ing. Josef Patzak tel.: +420 415 732 133,
3. Payment methods
Payment in advance – bank transfer or cash on delivery (only for delivery in the Czech Republic).
All prices of goods offered in the e-shop are presented without VAT. The goods can be paid in currencies CZK or EUR. Carriage, postage and packing charges are added to the price of ordered goods.
4. Warranty, complaint
a) In the relations untreated the complaints procedure below legal relations of buyer and seller is governed by generally binding regulations of Czech Republic, especially act No. 513/1991 Sb. – Commercial Code, act. No. 40/1994 Sb. – Civil Code and act No. 634/1992Sb. – Consumer Protection.
b) Complaints Procedure is published by company Hop Research Institute Co., Ltd. for information buyer about range, conditions and modalities of responsibility for defective products (complaints) and obligations of the seller in connection with complaint.
c) The buyer accepting the goods from the seller, agree with the Complaints Procedure.
d) Point of complaint application is Hop Research Institute, Co. Ltd., Kadanska 2525, 438 46 Žatec, Czech Republic.
e) The seller can´t be responsible for the reduction of goods quality caused by the buyer as a concequence of improper storage or handling.
f) The buyer must apply defects during the warranty period. The buyer must deliver the claimed goods to seller at its expenses.
g) The goods must be properly stored, packed in the original package. Further buyer proves accompaning documentation with properly validated and completed warranty card, if it was exposed by the seller.
h) Responsibility for defects does not apply to cases of goods with the limited service life time during thein normal use.
i) The seller decide on the complaint in complex causes up to 5 working days. To this period is not included reasonable time needed for professional assessement of the defect. Complaint including the removal of defects must be processed without undue delay, within 30 days of application the complaint, unless the seller and buyer agree with the longer time. After this period has buyer the same rights as if it were defect, which can not be removed.
j) When exposed to a possible appeal document, in the case of withdrawal or discount from the price, will be used price referend in the document proving the contract of sale.
k)The warranty period starts on receipt of goods by the buyer.
l) Further claims of buyer – regardless of their legal basis, are excluded. Therefore the seller can not be resposible for defects, which incurred indirectly with supplied goods, especially not for lost profit or any other financial loss suffered by the buyer.
m) The above exclusion of responsibility is not valid, if the cause the loss was based on intent or gross negligence. In the case of slight negligence is seller responsible only for foreseeable damages, breach of contractual obligation.
n) The seller is deprived obligation to comply with conditions of the contract in the case of superior power. Unforeseen circumstances that make the delivery to the seller unreasonably difficult or impossible, is considered an event of superior power.
o) The buyer is entitled within 14 days of receipt goods from seller withdraw from the contract without giving any reason and the goods give back to the seller at its expense, unused, in origin package and with all provided documentation.
5. Supplied documentation
For sale in the Czech Republic and the EU, the seller issue invoice.
For sale outside the EU, the seller issue certificate of analysis, invoice and arrange customs clearance.
On the request of the buyer, seller may issue for a fee ( see prices listed in the order form) the following certificates: Phytosanitary certificate and Certificate of origin.